Repairs service update

5/12/09

The Met Office is saying that from tonight heavy/very heavy snow is expected in Wiltshire, Hampshire and other areas where we have homes.

This probably means we won’t be able to run a normal home repairs service this week. We’re cancelling all outdoor home repair jobs on Wednesday, 6 January, and we might have to cancel jobs on Thursday, 7 January, if the weather’s still bad.

If you had an appointment for an indoor repair job, we may have to cancel this too as bad weather will delay repair workers as they travel to each job. Some roads may be closed or some homes impossible to reach, especially in rural areas.

If you have a repair that could be dangerous if it isn’t fixed quickly, we’ll treat that as an absolute priority.

Today and tomorrow we’ll be phoning all our customers who have an appointment booked this week to let them know if we’ve got to cancel it. We’ll also make a new appointment for them at the same time.

If you have an emergency, you should still call the repairs call centre on:

0800 6 12 10 10.   

The lines may be busier than normal so if you’re call isn’t an emergency or urgent, it might be best to wait a few days before you phone us.

We’ll put more updates on our website, if anything changes.