Confidentiality & data protection

We have to make sure we look after the information we hold about you. It's the law under the Data Protection Act 1998.

How we collect information

You give us most of the information we hold about you when you fill in a form to apply for a home.  We sometimes get other information about you after you become a resident. For example, social services might contact us with information, if you have a particular support need. 

What information we hold

We only hold information that we need to provide you with services. Some of this is very ordinary, like your name, address, telephone number, date of birth and bank or building society details. Other information is more sensitive, like your health needs, ethnic background or employment situation.  

How we use the information

If you have applied for a home or a home swap or transfer, we use the information you give us to check your application. When you become a tenant the information is used to provide services, like managing your rent and service charge accounts. 

Looking after information

Only staff who have a right to see information about you can do so. Our staff are trained to handle confidentiality and data protection in the right way.

Sometimes we will need to share information with other organisations. But, we will never pass on information for organisations to send junk mail.

Your rights

You have a right to see any of the information that we hold that we hold about you. There will be a small charge and you will need to fill out an application form.  

If you are unhappy with the way we are using your information, you will usually have the right to tell us to stop using it. You must try and give us notice in writing.